Shipping policy
Shipping Policy for Get Custom Art
Processing Time:
Orders are typically processed within 2-4 business days after payment is received. Processing times for custom or personalized products may take longer, and we will notify you of any delays. Please note, processing times do not include shipping time.
Shipping Rates & Delivery Times:
- Free Standard Shipping (4-5 business days): We offer free shipping on all orders within the USA.
- Expedited Shipping (2-3 business days): Available at an additional cost.
- International Shipping: Available to select countries. Shipping times and costs will vary based on location.
Delivery times are estimates and may be affected by factors outside our control, such as carrier delays, customs processing, or local postal disruptions.
Order Tracking:
Once your order has shipped, you will receive an email with a tracking number to monitor your shipment. If you do not receive this email, please check your spam folder or contact us at sales@getcustomart.com.
Customs, Duties, and Taxes (International Orders):
For international shipments, customs duties and taxes may apply upon arrival. These charges are the responsibility of the buyer and will vary depending on the country. Please check your local customs office for more information.
Shipping to P.O. Boxes or APO/FPO Addresses:
We do ship to P.O. boxes and APO/FPO addresses. Please note that delivery times may be longer for these destinations.
Shipping Issues:
If your order is delayed, lost, or arrives damaged, please contact us at sales@getcustomart.com. We will work with the carrier to resolve the issue and ensure your order is delivered in good condition.